Custom Activewear | Sublimation | Screen Printing

FAQS

Do you have any minimum orders?
There are no minimum orders when purchasing from our website. However, our price does change depending on how many garments of the same style so if you purchase more than 10 units per style you will save money. For custom made garments the minimum order is five garments per style. Click here for more information about our custom made options.

Is everything on the website in stock now?
All products you see on the website are in stock. Sometimes we may be out of a colour for a little but we do our best to keep everything stocked. If we run out of a certain colour or style then whatever we can't supply will go onto back-order and will be sent as soon as it is ready.

Do you screen print?
Yes, we provide a screen-printing service for custom made garments.

Do you make custom labels?
No, we don't make custom labels but we are happy to recommend some supplier to you... click here.

How long does it take to make custom garment?
Custom made can take up to 5 weeks depending on how many jobs we have on at the time. Some times of the year are busier than others so we will advise you on a time estimation once you confirm your custom made order.

How much will it cost to ship my order?
Shipping costs will depend on the size of your order. The website will calculate the freight by you selecting where you need the goods sent to in the shopping cart. For custom made orders, shipping is calculated based on weight and destination, however you are free to use your own shipping options.

What are the payment terms?
All orders from our website will need to be paid at the time of check out. For custom made order, a 50% deposit is required prior to production commencing and the remaining balance plus shipping will need to be paid prior to dispatching your order.

What is your returns policy?
We will credit or replace faulty garments within 10 days of the date of invoice as long as they are returned to us within 30 days of purchase in the same condition as when we sent them out. It is the customer’s responsibility to check all garments once received. All returns or exchanges require a Return Authorisation before you return the items. This can be obtained by emailing info@insertcollective.com.

If a garment doesn’t fit correctly, we are happy to change it for a different size so long as they are returned to us within 30 days of purchase in the same condition as when we sent them out. You will be required

What are your washing instructions?
All of our products have washing and care instructions sewn into them. So please carefully follow these instructions to ensure your garments have a long and healthy life.

Where are your products made?
Our products are all made in Australia, woo hoo. We’ve got a state of the art manufacturing facility and value all of our local employees with the best workplace standards, safety requirements and fair pay and conditions. Read more.